Assemblywoman Amy H. Handlin called on Comcast to join other cable television companies that are automatically crediting customers for the time they were without power because of Hurricane Sandy. Most companies have offered to provide rebates if requested by customers individually. At least one, Time Warner Cable, has pledged to credit customers’ bills automatically. “Cable companies should provide rebates to customers who lost service for several days – no questions asked,” Handlin, R-Monmouth, said. “Providing an automatic rebate would mean one less phone call for people who are already burdened with restoring their lives and homes after one of the worst storms in our state’s history.” Handlin sent a letter (see attachment) to Comcast Chairman and CEO Brian L. Roberts requesting his company proactively provide credits. “I’m pleased many cable providers such as Comcast have offered to rebate customers for services they could not possibly have used. However, the extraordinary storm we encountered justifies an extraordinary gesture,” Handlin said. “This is an opportunity for cable providers to show they are good corporate neighbors who care about their customers by providing credits without waiting to be asked.” ####
"I don't think what he's doing tonight, the method by which he's doing it helps to build a trustful relationship."